Returns Policy

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 30 days, and we will give you an exchange or refund, provided your returned product meets our terms and conditions.

Terms and conditions can be found further down this document.

If posting, please send an email to advise us to: clubshop@exetercityfc.co.uk

We will only process your refund once the item has been recieved and inspected. Refunds will be returned to the payment method used to place the order (credit/debit card or Paypal) excluding any original shipping costs.

Posted returns should be sent to:
ECFC Club Shop, St James Park, Stadium Way, Exeter, EX4 6PX (add UK if posting from abroad)

The buyer is responsible for the cost of shipping any returns, these costs are non-refundable.

If you are shipping an item over £75, we suggest you consider using a trackable shipping service or purchasing shipping insurance as we cannot accept responsibility for any items lost in the post.

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If your product develops a fault within 30 days of purchase, please email us at: clubshop@ecfc.co.uk explaining the issues, providing images where possible. 
Return the item with proof of purchase and we will exchange it.

Posted returns should be sent to:
St James Park, Stadium Way, Exeter UK EX4 6PX

If the fault occurs after 30 days, we will look to repair before replacing the product in accordance with the terms of the Consumer Rights Act 2015.

Please notify us within 24hrs of receiving your items.

Please include images of the items you have recieved in the email to clubshop@ecfc.co.uk 

Please return the item immediately. Once the item has arrived and been inspected, we will dispatch the correct item and will refund any postage costs incurred as a result; postal receipts will need to be provided.

Posted returns should be sent to:
ECFC Club Shop, St James Park, Stadium Way, Exeter, EX4 6PX

We are aware that on occasions, such as birthdays or anniversaries, the correct item may need to be sent to you before the incorrect item is returned to us. On these occasions we will ask to charge your card again for the ‘correct’ item only. We will then cover the cost of dispatching your replacement using a next day delivery service.

Once the original item has arrived and been inspected, we will refund any postage costs incurred as a result; postal receipts will need to be provided.

Posted returns should be sent to:
ECFC Club Shop, St James Park, Stadium Way, Exeter, EX4 6PX (add UK if posting from abroad)